1. No Exchanges or Returns Due to the nature of our products, all sales are final and we do not accept exchanges or returns. If you are unsure about your size, please contact us at +1 (305) 684-2868 for personalized sizing assistance before placing your order. We are happy to guide you and help you choose the best fit.

2. Processing Time All orders are processed within 1–3 business days after payment confirmation. Please note that processing time is separate from shipping time.

3. Address Accuracy Please ensure that your shipping address is correct at checkout. Silueta Luxe is not responsible for orders shipped to incorrectly provided addresses. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping.

4. Shipping Methods Orders are shipped via USPS or UPS. We select the most efficient and cost-effective option based on destination, weight, and package dimensions. Delivery times may vary depending on the carrier and destination.

5. Tracking Once your order has been shipped, you will receive a tracking number to monitor delivery status.

6. Lost, Delayed, or Damaged Packages Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.

If a package is officially marked as lost by the carrier, Silueta Luxe will initiate a claim directly with the shipping company and work toward a resolution.

If a package is marked as delivered by the carrier, Silueta Luxe is not responsible for missing packages. In this case, we recommend contacting your local carrier office and checking with neighbors or your building management.

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the packaging and product so we can assist you properly.